Harsh-unpleasant-bitter truths about crash of AirAsia QZ8501 come out ought to make travelers wary-doubtful.

The headlines tonight in some reports about the Indonesian accident inquiry findings into AirAsia's Java Sea disaster late in 2014 claim it was pilot error, which but one part of the airline’s appalling attitudes to maintenance and flying procedures.

The 162 people who were slaughtered on flight QZ8501 on its way from Surabaya to Singapore last 28 December were killed by AirAsia’s persistent inability to correctly maintain the A320 by failing to repair a cracked solder joint in its rudder travel limiter system despite its being recorded as defective 23 times in the year before the jet plunged out of control into a shallow but fast moving sea.

The statement by Indonesia’s Transportation Safety Board says that this part failed a further  four times immediately before the jet crashed, sending repeated systems warnings to the pilots before one of them pulled circuit breakers on part of the control system in an attempt to reset it.

This disconnected the autopilot and left the two pilots in a position where taking manual control of the jet was outside their trained capabilities. The transportation board statement says “Subsequent flight crew action resulted in inability to control the aircraft … causing the aircraft to depart from the normal flight envelope and enter a prolonged stall condition that was beyond the capability of the flight crew to recover.”

This is damning stuff. AirAsia is responsible for the safe maintenance of its aircraft and responsible for the skills and actions of its pilots. It killed 162 people, their unborn descendants, their hopes, their destinies,  and harmed those families or relatives who depended on them. Most of them remain in the sea, skeletons that the founder and CEO of AirAsia Tony Fernandes had the hide to call ‘guests’.

This miserable, tragic, disgraceful and shameful incident overtook a jet that is flown in its thousands around the world, and happened in a busy and turbulent part of the skies over Indonesia that tens of thousands of other flights have successfully navigated without such a mishap in the space of a year notwithstanding the disappearance of MH370, which began somewhat to the north over the Gulf of Thailand on  8 March 2014.

When airlines kill their guests, or passengers, they ought not be allowed to slide away behind bland statements which some media turned into a ‘get the pilot moment’ which is the case with some reports this evening.

AirAsia killed its guests through inadequate maintenance. How inexcusable is it to have a repeated fault in a component which is vital to the proper control of an aircraft and fail to fix it for a year? How could it allow its pilots to fly such a compromised jet without the skills required to recover it if the faulty soldering failure to the point of causing an inflight upset? 

Just how did this fit in with the safety culture of AirAsia, and how should potential guests react to this situation? These are critical questions for air travellers, and air safety regulators, to carefully consider.

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